kathy b.'s review of LegalZoom.com


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Complaint Posted 3/4/2015
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ineffective and costly
My colleague started a contract with LegalZoom to prepare the 501c3 application for our nonprofit organization in late 2013. I took over on the near end of the process in June 2014 and found that it was so expensive and ineffective. LegalZoom basically charges you to use the forms that are readily available on IRS website. They ask you the same questions on the form and fill out the form for you with no expert advice or samples (for instance, I’ve ask for some samples of the by-law, they refer me to a service to create one that will cost extra). The worst part is they've use the outdated forms. We end up having to download the form online and revised the information and submit it ourselves since the process takes so long going back and forth that our contract expires. I would not recommend any organizations using this service to complete their 501c3 application. Do it yourself with advises from other organizations or hire a CPA or an attorney for it.
Business's response - by LegalZoomon 11/12/2015
It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact me back via help@legalzoom.com.
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday: 7 a.m.–4 p.m. PT Closed Sundays Phone   (323) 962-8600 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
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