Jessica C.'s review of Moving Nation

Moving Nation

Customer Reviews & Ratings
Complaint Posted 8/14/2019
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Do not use this company
This company is not true to their word. I was promised all star service for my move and things seemed ok until moving day. I packed my own belongings and so the responsibility of the movers was just to load what I had packed and wrap and load furniture. To begin with, I was given an arrival window for the movers from 11-2 pm, July 8th, with a call an hour before the movers were To arrive. At 1 pm I had received no notification as to when the movers would arrive so I called customer service. They told me the movers would be calling me shortly. I received a call a few minutes later stating that the movers would be there around 6 pm because they were coming to Virginia from Maryland! We were planning to be driving from Newport News VA to our new home in Las Vegas by that time, unfortunately we did not get on the road until 1030 pm due to this company's poor planning and delivery of services. I was promised to have my belongings within 17 business days from July 10th, our first available delivery date. As of August 2nd (the last day of promised delivery window) and after numerous calls over the last 3 weeks to customer service, I have been told the same thing for every call: my belongings were still in scheduling status, meaning my property is sitting in a warehouse in Virginia with no reason given as to why it took so long, and nobody from customer service can give me any information from dispatch department. At this point I was told that there is a $30 reimbursement for each day they are past the delivery window (this means each business days, which does not include weekends, so I have been waiting in an empty house for 23 days for my belongings to arrive with no end in sight). I was hesitant to hire a moving company at all due to all the horrendous reviews for every company I researched plus my previous experience with another terrible company. Moving nation had the least amount of complaints along with many stellar reviews so I chose them. I now have no faith that this company will hold up their end of the bargain and due to all the fine print written into their contracts I am at their mercy. If my belongings arrive unharmed, without anything missing AND I get the reimbursement promised to me I may reconsider my rating but as of now this company is worth ZERO stars. Save yourself the headache and inconvenience and do not use this company!
Update: As of August 14, 2019 I have still not received my belongings (picked up July 8), nor do I have a definite delivery date. I was told that the truck was loaded with my property on Friday, August 9, 2019, a full week after the last day of promised delivery window, and that the truck would start traveling the next day, Saturday, with someone calling me Monday, the 12th, to give me details on when my stuff would be delivered. I received no call Monday, so I called Tuesday morning. I was told that the driver did not answer and someone would call me back with compensation information along with more information as to where my property is. I was called later with a reimbursement quote of $150 off my balance which I verbally agreed to. Since it has now been 37 days since my move date and I still have no clear answers on when I will receive my things and I was told I would be reimbursed $30 each day my belongings are late, I should have been offered more compensation but what can you do? The fine print says they actually have 30 days. Upon receipt of the paperwork adjusting my final balance of $2130.75 to include the measly $150 compensation, the paperwork stated that if I accepted the compensation I would be unable to write any reviews regarding this company. I chose not to accept the reimbursement due to the fact that this company needs to be exposed for their dishonest practices. I should be allowed to honestly review them without legal action taken against me after such a horrendous and expensive ($6200) move. I still have no idea when I will receive my stuff.
Don't trust this company!
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Additional Business Information
Hours   Phone   (470) 615-9700 Address   320 W. Lanier Avenue #200
Fayetteville, GA 30214
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