Holly L.'s review of Spokeo, Inc

Spokeo, Inc

         
Customer Reviews & Ratings
Complaint Posted 1/12/2011
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Review 1/12/2011
Does the CEO of SPOKEO ALSO HAVE HIS HOME RESIDENCE POSTED FOR ALL TO SEE?

I HAVE FOUGHT HARD TO KEEP MY PRIVACY DUE TO AN ABUSIVE EX-HUSBAND. SPOKEO'S CLAIM THAT INFO IS GATHERED FROM PUBLIC INFO AND SOCIAL NETWORKING VERY MISREPRESENTED. I HAVE ALSO ASKED TO HAVE THE INFO REMOVED AND I KEEP GETTING AN ERROR MESSAGE THAT THE URL DOES NOT MATCH.

I requested to have my info removed 6 month ago and it has now reappeared.
How can this be legal if they are violating privacy rights?
 
 
Business's response - by Spokeo, Incon 9/28/2011
Dear Holly, I’m very sorry to hear about this issue. When you choose to opt out of Spokeo, we place a permanent flag on your listing so that it does not ever reappear on Spokeo.com. We are constantly receiving new and updated listings, and we try very hard to match these new listings to the existing ones and preserve your privacy preference. However, a computer cannot know the difference between "John Smith at 1234 Nowhere Street" and "John Smith at 5678 Somewhere Avenue", though you may know that you moved. So if a new listing contains your new address, or if there are significant typos which prevent our computers from matching an existing listing, you will see a new listing for your name. We are constantly improving our matching algorithms in order to maintain your privacy. Spokeo guarantees that our opt-out policy is among the best on the Internet. In the meantime, If you have any listings that you would like to be removed, you can go ahead and email each of the URL's to our Privacy Team through our contact page: www.Spokeo.com/contact. The Spokeo Privacy team will remove your listings as soon as possible. Just allow up to 24-hours for the change to be reflected on our site. I can also assure you that your email address is not saved and/or sold to third parties.
 
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Additional Business Information
Hours   http://www.spokeo.com/contact - Available by phone, email, & chat 7 days a week from 5AM to 8PM Phone   (877) 913-3088 Address   556 South Fair Oaks Avenue, Suite 101-179
Pasadena, CA 91105
Website   http://www.spokeo.com Email   customercare@spokeo.com
Contact   Customer Care Other  
 
 
 
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