Toni P.'s review of Hyundai Motor Finance

Hyundai Motor Finance

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Complaint Posted 5/1/2020
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Do NOT trust Hyundai Motor Finance
I am at end of my lease, I called Terry Lee Hyundai in Indiana and they emailed me the payoff (valid thru 5-15-2020). I got the loan from my Credit Union. I sent the check to Hyundai Financial from the credit union and then I got a letter from them saying they were returning the check and that I had to take the check to Terry Lee to pay it off. I never received that check and just found out they cashed it on April 14, 2020 (It is now May 1, 2020). My account at Hyundai says I have a 0 balance, but they are charging me for the April 15, 2020 payment and late fees. I even spoke to them last week and was told they had mailed the check back to me on April 24th, but they were lying as they had already cashed it on the 14th. I am not sure what Hyundia doing. I don't owe them anything and yet my account will go to collections if I ignore the past due payment. (I have never even been one day late during the entire 3 years of this lease, so not sure what is happening).
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Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
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