8/21/2026 4:23 AM (PST)

A friend on the board of another high-rise near Square One strongly suggested we check out the team of licensed condominium managers in Mississauga City Towers https://citytowersinc.com/ . I looked up their background, and they have solid reviews regarding day-to-day operations and transparent financial reporting. Before we schedule our final interview with them, I wanted to ask other board members here: what are the main performance metrics or SLA clauses you make sure to include in your management agreements? Would appreciate any insights from those who have managed a smooth vendor switch!