Amanda C.'s review of 800LoanMart Title Loans

800LoanMart Title Loans

Customer Reviews & Ratings
Complaint Posted 7/11/2013
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DO NOT fall for their lies!!!! If it seems too good to be true..IT IS! I took a loan out to cover deposit and first months rent at my apartment, this was the first and last time I will ever do that! I asked a variety of questions to assure my car would
not be taken by their company, I was assured that was the absolute LAST resort. My first payment came due and since I was only two days into my new job I wasn't able to make the payment, I was 10 days past due at the time and after receiving numerous harassing
phone calls I walked to my car early one morning to find it GONE!!! I called the police who told me it had been repoed..I then called 800 loan mart who charged me my first months payment along with $400 repo fees but if that isnt bad enough they don't make
it easy to pay..u have to find a money gram center to make your payment, they refused to tell me where my car was and all the steps I needed to assure I would get my car back! It took me 8 hours to finally get some answers and once I did I was informed my
car had been towed 2 hours away from where it was taken therefore making it impossible to get to! Finally with the help of my family I got my car back and made it clear I was going to pay off my loan, it took 10 different reps and 2 supervisors to finally
get my pay off and interest rate information. They will not accept payment over the phone and will charge u interest every day! They make every step of this process difficult and almost impossible to get out from underneath their company, DO NOT take out a
loan from this company, their fees make it impossible to pay back in a reasonable time frame and if u miss one payment they will take your car!!! Beware!!
Business's response - on 7/12/2013
Thank you for allowing LoanMart the opportunity to review and respond to your concerns. LoanMart values all customer concerns and strives to provide quality customer service. Please note, when a customer agrees to obtain a loan he or she agrees to make all payments on or before the specified due date. With the information provided, LoanMart was unable to identify an account number for further investigation. In order to further assist please contact the Compliance Department at
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Additional Business Information
Hours   Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–5PM Saturday 9AM–2:30PM Phone   (888) 508-4179 Address   P.O. Box 8075
Van Nuys, CA 91406
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