Tracy T.'s review of ACE Industrial Supply, Inc.

ACE Industrial Supply, Inc.

         
Customer Reviews & Ratings
Complaint Posted 3/10/2011
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Review 3/10/2011
One star cause I have to! I am not sure where to even begin, I will start by saying BEWARE OF ACE INDUSTRIAL SUPPLY. We made the mistake of accepting "free gifts" which cost us over 400.00 dollars of cheap crap. I could of bought at any local swap meet for have the price. I have been the target of harassing phone calls on a daily basis. Trying to get me to verify an order! I have placed no such order and have asked for months now to be removed from their list. I have been called inappropriate names, laughed at and hung up on when I am not cooperating with them. I have never heard of such a company that curses at people and laughs, even hang up on them and then have the nerve to call back as if nothing has happened??? Curious as to why they always call with a private number? Amazed they are still in business, all the scamming is gonna come back and bite ya in the butt!
 
 
Business's response - by David M.on 3/23/2011
Tracy T, First and foremost, we do not sell "junk". Ace Industrial Supply sells name brands such as Milwaukee, Bosch, Ridgerock, Air cat, Mercer, Etc. I would be interested to know what "items" you received that came from a "swap meet". I had attempted to talk to you in more detail with regards to your complaint, but you refused to discuss anything with me or even let me know the name of your business and allow me to investigate your claim. With complaints such as this, we always work to get to the root of any problem and want to work out any issues that seem to be out there. Blaming "all" of your telemarketing calls on Ace Industrial Supply is inaccurate. As stated in my direct email to you, I would be happy to pull our phone record to discover "who" had contacted you, resolve the calls and add you to the do not call list, but I cannot do that without knowing "who" you are... Our company much like other companies, we would ask customers to contact us direct to be removed from any call list. Contact me and I will be happy to assist. Ace industrial Supply always follows strict Consumer Protection guidelines. We would never "harass", "laugh" or use "inappropriate language" when dealing with customers. I encourage Tracy T to, again, contact me. I would like to discuss this issue and truly discover if this complaint holds merit. Respectfully, David Meininger Compliance Officer 800-223-3129 EXT 1116
 
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Additional Business Information
Hours   Monday thru Friday 6am-4pm (PST) Phone   (818) 252-1981 Address   7535 San Fernando Blvd.
Burbank, CA 91505
Website   http://www.acetools.com Email   dmeininger@acetools.com
Contact   David Meininger Other  
 
 
 
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