Uma K.'s review of Air 1 Moving and Storage

Air 1 Moving and Storage

         
Customer Reviews & Ratings
Review Posted 10/21/2011
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Review 10/21/2011
I did business with Air 1 Moving and Storage to move between Mountain View and San Jose in Feb 2005. I loved them then - they came on time, the driver knew which highways trucks were not allowed on and while me and my husband led them to the new house, the truck never went at a speed that caused me to worry about things moving around in the truck. I ended up paying more than estimated but was happy with their service. HOWEVER - zoom to present - Oct 18, 2011. I called and spoke to MARIAM and got so-so service with hints of exasperation in her tone. When I explained I needed labor only to move heavy things in the garage for me and that I'd like someone to come by my house to see if they could in fact move the 400 lb boxes, she said she wouldn't be able to arrange such a meeting. However, after explaining that it would be lose lose for both of us if I was signed up for 3 hours minimum and yet not have my work done, she promised to get back to me in an hour. When she did not call me for 3 days, I gave her a call back an hour ago. An exasperated Mariam almost yelled at me for not calling back sooner! Then, she didn't remember my questions, had nothing written down and had no trace of my address. When I asked to talk to someone else, she mentioned that I was being "rude". I am 4 months pregnant and I need the move to happen fast - so I bit the bullet and started to explain once again calmly and she finally relented by letting Carri handle the call. I am so happy CARRI did. She put me at ease and was able to suggest how many people I'd need, where old furniture could be dumped and how a 4 wheel could be inserted under the boxes to move them! She was quick and sent me a confirmation email. The stars are a reflection of Mariam's service which was appalling at the least.
 
 
 
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Additional Business Information
Hours   We are available every day from 9 am to 6 pm Phone   (800) 526-6838 Address   11255 Van Owen Avenue
North Hollywood, CA 91605
Website   http://www.air1moving.com Email   nbendavid@aol.com
Contact   Nir Ben-David Other  
 
 
 
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