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Worst experience EVER!!!!!!
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Inventory inacurately taken by Sales Rep FORREST.
Forrest failed to include bed frame headboard and footboard in quoted price. We told him we had a queen sized bed. Apparently he assumed that we sleep on merely a box spring and mattress on the floor. Never inquired about any details whatsoever.
Forrest failed to include the size of a 65 inch television in the quoted price. We told Forrest that we had 2 televisions including the sizes make and models. He did not put the size of the TVs on the inventory nor did he quote us an accurate price.
Forrest failed to accurately quote the price of the BBQ Grill in the quoted price. According to the moving staff who loaded our belongings onto the truck we were quoted the price of an indoor counter top style grill. We told Forrest that we had an outdoor 4 burner BBQ Grill.
Forrest failed to include 2 sofa style chairs in the inventory of the quoted price. We told Forrest we had a sofa couch and 2 sofa chairs. We later learned that he never included the price of the sofa chairs in the inventory or quoted price.
The moving staff said on multiple occassions that it was the most inaccurate and under detailed inventory they had seen in over 13 years of employment with the company.
Upon talking to Vicki about the issues on the day of the move Forrest stated that he had talked to me 3 days prior and verified the details of all furniture and items. This was an absolutely untrue statement as I hadn`t talked to Forrest in over a week and at NO POINT did we have such a conversation during ANY of our previous communications. Vicki told us that she could not grant us a request to not be charged for the negligence of her staff because she was a small company and had to pay her staff.
Upon completing this claim through this website we learned that we had the option to obtain insurance for our belongings. At no point did Forrest offer us any type of insurance coverage whatsoever.
We were told by Forrest that out belongings would arrive on Saturday Feb. 4th We were then told by Vicki on Saturday afternoon that our belongings would be there Sunday afternoon. On Sunday afternoon the driver contacted us and asked if it was OK to make the delivery at 11:45 PM that night. We informed the driver that we didn`t want to disturb the neighbors at that late hour and he said that he would be there at 745 AM on Monday morning. Our belongings did not arrive and I spent 3 hours attempting to get ahold of Vicki and the driver. I received word from Vicki that afternoon that the driver would not be able to arrive until Tuesday morning. The driver did not show up on Tuesday morning and I was told that he would arrive Tuesday afternoon. After the driver did not arrive I was promised by Vicki that the driver would arrive no later than 7PM. At exactly 658PM the driver arrived at my residence. Vicki gave us a 125 dollar discount in what she decribed as a SHOW OF GOOD FAITH. In having a firendly conversation with the drivers I learned that they were from New York. I asked them if they had watched the superbowl as the New York Giants had just won 2 days prior. They said that they were supposed to work that they were supposed to work that weekend but decided to stay in New York where they went to a Spanish Bar and Grill to watch the game. I thought it was odd how my belongings were delayed for an unknown reason which were never explained in detail to me yet the drivers blatantly told me that they stayed behind a few extra days to watch the Super Bowl in their hometown of New York.
In the following weeks while unpacking and getting settled in we realized that many of our valuable and irreplaceable items had been broken damaged and were missing. Many boxes have missing items but are taped shut in a way that we did not tape them. i.e. tape crossed in the shape of an X.
In conclusion we were charged over 700 dollars more due to an innacurate quote. We ourselves did make a mistake of misquoting the amount of boxes that we had. We ended up with more boxes than what we told Forrest that we would have. This is why we are only claiming 325 dollars of the 700 dollars that we were over charged for. We can acknowledge the mistake that we made. On the other hand we were misquoted on the price. The inventory taken by Forrest was extremely innacurate. We were told that we would receive our belongings on Saturday but did not receive our things until Tuesday night. Our belongings are missing stained scratched and broken. We paid for a service to move our belongings in a timely professional safe manner and we did not receive any of those services.
As of right now we are missing 30 individual items. We have suffered damage to nearly all of our furniture and damage was caused to our home during the move.
The claims website www.csipros.org is a very rudimentary website. It has many bugs and doesn`t allow you to use any punctuation other than periods. I contacted the website through the Message Board regarding having problems in attempting to complete my claim on March 11 and March 17. I still have had no response from anyone from the website.
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