Roxanne W.'s review of Ally Relocation, inc

Ally Relocation, inc

         
Customer Reviews & Ratings
Complaint Posted 8/7/2013
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HORRIBLE COMPANY
The movers came within 30 minutes when they were suppose to, quoted us $5300 for the move, came in a HERTZ RENTAL TRUCK...what? said they deliver in 4 days, after numerous calls and emails, it took over 2 weeks for the delivery, then when they delivered
we were missing our beds, TV's, computer and they charge us an additional $3400...the young kids who unloaded us were NOT PROFESSIONALS. They all said they were hired off CRAIGS LISTED. there is false advertising, professionals? NOT. If we did not pay the
$3400 they would hold our things hostage..however its ok for them not to deliver all our furniture? After having more hotel expenses and I called the police and reported our things stolen to the police and the US Dept of Transportation, The BBB and wrote a
review, they called us 2 weeks later to tell us an employee stole all our things, my night stand had all my jewelry in it, all my cpap medical supplies...our things were only suppose to be gone 4 days.. we are still sleeping on the floor as my insurance company
could only pay 10% of personal items as this theft was caused of my premises. This was not enough to get us beds. On top of this we have atleast 30 items broken, scraped up, damages to our walls in our brand new home, our china cabinet when they broke it in
they scraped up the floors, cherry wood flooring. This house is not even a year old and why they would tear apart a oscillating fan, a vacuum cleaner is beyond me. My desk computer chair is ripped and missing wheels. Why? there is no reason for not responding
to your customer, lieing to your customer and keeping it from us that while you had our home goods someone stolen them? this company is awful. Please be aware. Read the reviews on face book. I wish I had before the move. The owner has called us twice and we
have asked him to reimburse us and he dos not reply. We had to stay in a hotel for two more weeks. Eating out every day, we were lied to and all he said was he was hopeful to get our things back before the delivery...he knew our things were stolen and never
bother to tell us. Our things should have been delivered in 4 days like they promised. Horrible service, they do not return calls or emails.
 
 
 
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Additional Business Information
Hours   Phone   Address   21606 Devonshire st. #5312
chatsworth, CA 91313
Website   Email   Allyrelocation@gmail.com
Contact   Erkin Other  
 
 
 
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