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No attention to detail
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Our experience with Angara's custom jewelry department was very poor. We hired them to create a custom ring, and the process was fraught with difficulties:
1) We paid them up front to work through a series of CAD diagrams with us. We went back and forth and were happy with the fourth diagram. However, they then made and sent us a ring based on the THIRD (out of date) diagram. We sent it back.
2) Along the way, I would ask multiple questions or put in multiple CAD change requests. Barbara would typically respond to only one at a time, so I had to repeat myself often and spend a lot of time going back-and-forth.
3) The second ring that they sent to us was also not built to CAD specifications. They put in stones that were larger than had been drawn, which may have been intended as a kind gesture, but which prevented the ring from matching with another of my wife's pieces of jewelry. We found it unbelievable that they would deviate from the CADs again, given how clear it was that specifics mattered to us.
4) When the second ring arrived, the stones were loose. We expected them to loosen some over time, but certainly not to be shipped to us loose. We had to pay a local jeweler to fix them.
5) Because we had gone through multiple rounds of the ring not being built to our specifications, we asked for a full refund (before going to our local jeweler). Angara refused on multiple occasions, despite their quantifiable failures.
It may be that working with Angara is a good experience when you have a rough idea of what you want and are flexible on the specifics. However, if you are seeking attention to detail, it would be best if you look elsewhere.
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