Customer Reviews & Ratings
Complaint Posted 5/15/2017
. 1
. 0
Not helpful once they have your money; ridiculous coupon offers
I ordered an engagement ring using a special coupon which promised I would get a pearl pendant worth about $280 dollars for free. I was pretty surprised to find that their FedEx receipt valued this precious pendant at $10!!! That's a markup of 28 times, which is frankly ridiculous. My other gripe is that they don't tell you that you have to pay hefty customs duties as an international customer. They did nothing to help me get a customs refund, and in the end I regretted not going to the local shop instead, where you get better value for money after all. Caveat emptor.
 
 
Business's response - by Angara Jewelryon 5/16/2017
Hello Seb, Thank you for sharing your feelings about your order. We value your opinion and want to clarify specific issues for International Orders . The free thank you gift we sent you was listed for export at a minimal $10. so that you are not charged more customs duties. The actual cost to you is zero as you were not charged for that. It in no way represents the value of the product you received. International customers are required by their governments to pay customs duties,taxes or fees. That is determined by the shipment destination. We did email you on March 31,2017 to inform you as an International customer that customs duties, taxes and fees are determined by and at the point of delivery. Our website does elaborate in detail our International policies. You may review the International Policies stated on our website.. We truly want you to have the information that is most helpful to International customers. https://www.angara.com/international-policies. We value open communication. Feel free to reach out to us at any time with questions or concerns. Best Regards, Your Personal Jeweler Angara.com
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (844) 527-4367 Address   550 South Hill Street, Suite 1015
Los Angeles, CA 90013
Website   https://www.angara.com Email   barbara.stein@angara.com
Contact   Barbara Stein, Sales Manager Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.