|
Business's response - by Ron R.on 9/20/2012
|
|
We acclimate all of our items for a minimum of 14 days before the items are releases to fit. Three of the items the customer ordered (2 Bergia Nudibranch's & 1 Purple and Yellow Nudibranch) are delicate items and do not make our acclimation process. We have emails from this customer advising NOT to send her order out until the nudibranch's were able to ship since she can not purchase them in California which is why her order took so long to be shipped.
The customer did not order any mushroom rocks on her order like she is stating so how could we ship her one. We can provide a copy of the invoice and emails for anyone who would like to see.
This customer was very impatient and pushy from the beginning. We do our best to send QUALITY live-stock which is what we send. Customer has NEVER made contact with our company since she has received her order.
|