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Review 11/4/2011
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This company is great, when you are spending money and there are no concerns, problems or issues. Unfortunately, the instant there is a problem, they become intransigent and are unwilling to work with the customer...even if they are all/partially at fault. After being a customer for over four years and literally, spending more than $2,000 at this store, I was treated unprofessionally and rudely by the store owner Pat. This was a follow up call to him, because I had sent an employee into the shop and she was treated with tremendous disrepect and literally, asked to leave the store. I discussed the fact that after having spent all this money and given many referrals to the store, wouldn't he prefer to do business more professionally. It was then that he said, "If you do not let me speak uninterrupted, I will hang up on you." At this point I told him that it would be unnecessary, since I would do that for him. These encounters all were the result of the store giving me the wrong vacuum cleaner bags, though I said I thought they were wrong at the time. Once opened, it was clear they were not appropriate...but he would not exchange the unused package for the appropriate bags.
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