Ed H.'s review of Automobile Club of Southern California

Automobile Club of Southern California

Customer Reviews & Ratings
Complaint Posted 5/29/2019
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Unethical Insurance Agent
I've been a member for 43 years and I have "NEVER" been treated so poorly as I have been for the past month. All that I wanted to do was to cancel my home and auto insurance, which I have the right to do, at any time as the policy owner. It seems that the incompetent people, Travis Moss, Ins. Business Manager, (Tel: 951-296-5922, email: moss.travis@aaa-calif.com) don't want to help their customers and he lies to you and tells you that your home policy is canceled, when in fact it is not canceled. Rather than cancel the policy, it seems that AAA waits until payment is due and because no payment is made, (policy canceled) they lapse the policy and charge you a lapsed fee. This is totally unacceptable!
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Additional Business Information
Hours   Phone   (714) 885-1222 Address   3333 Fairview Road, A-415
Costa Mesa, CA 92626
Website   http://www.aaa-calif.com Email  
Contact   Galen Eicher Other  
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