Monique H.'s review of BG's Big Box Service

BG's Big Box Service

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Customer Reviews & Ratings
Complaint Posted 8/17/2011
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Review 8/17/2011
Worst customer service I have ever had. I rent dumpster bins constantly - I am an organizer and mover and use bins once a week. My usual company was all sold out and I gave these guys a shot. WORST MISTAKE EVER. First, I called to order the 3-yd bin and gave them my information. When I asked if the bins were on wheels, as I needed to move it around my client's property, they said no, and I cancelled the order saying I needed one on wheels. The next day, the bin showed up. I called to say I didn't need it and explained what happened - and that I found one with wheels. THEY REFUSED TO PICK IT UP, threatened me with suing me ("One of the owners is a lawyer!"), and even hung up on my a few times. My favorite line could have been "Well you HAD to have ordered it because you gave us your address. So, either you or your client is GOING TO PAY!!!" This went on for six days. And this was from BOB, the owner - who had disgusting language and offensive threats. I have never had such poor customer service in my life. Seems like other people have had the same poor experience as I. Good luck to BG's on keeping their business open during these tough times. At the end of the day, CUSTOMERS is what keeps your business open.
 
 
 
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Additional Business Information
Hours   Phone   (818) 884-1752 Address   12087 Lopez Canyon Road
Sylmar, CA 91342
Website   http://www.bgsbigbox.com Email   berberq@yahoo.com
Contact   Rob Gooch Other  
 
 
 
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