Customer Reviews & Ratings
Review Posted 4/6/2017
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Super talented staff
After reviewing the Birch Gold website for performance ratings, financial stability and other separate entity reviews I determined Birch would be the best company to transition to precious metals holdings. I would like to state my experience with the Birch Gold employees since I joined Birch in early January 2016. My first comment is that it is rewarding to contact Birch and always be responded to by a real person that gets you to the proper people immediately. Samuel was my first contact. We discussed Birch, my lack of knowledge about precious metals and my financial position and where I wanted to be in 3 to 5 years. I was very impressed that I received strong advice and there was always time to explain issues I didn't understand. My contacts with him convinced me joining Birch was the proper decision. My first action was to convert my IRA stock holding to a Self Directed IRA with precious metals. After I had converted my IRA holdings to cash I met Natalie. Because of Samuel and Natalie's expertize with Schwab the transfer of those funds was completed at no cost to me, stress free and my Self Directed IRA was established. I then decided to convert two other accounts with Schwab the same way. These were accomplished with no problems. This is when I met Emely who arranged the delivery of the metals. Because my personal schedule leaves me free only on a couple of business days she planned the deliveries on my schedule. Every action was handled in a very timely manner with no hitches. My last comment is that it is evident all employees work in a extremely cooperative environment with the customer's satisfaction and confidence the top priorities. Thank you for making my business actions a pleasant experience because of your super talented staff.
Business's response - on 4/6/2017
Hello sir, thank you very much for the nice feedback! We are happy to hear that you were taken care of every step of the way, and we'll be sure to pass your thoughts on to Samuel, Natalie and Emely.
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Hours   Monday - Friday 7:00am - 6:00pm PST Phone   (800) 355-2116 Address   3500 West Olive Avenue, Suite 730
Burbank, CA 91505
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