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Review 6/6/2011
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BE CAREFUL OF DOING BUSINESS WITH FOOT SOLUTIONS OF SAN JOSE & PALO ALTO – THEY RIPPED ME OFF FOR $1,500!!!! Fair warning – stay away from these stores if you have any sense at all. After what they did to me I think they are unethical, dishonest and will screw you anyway possible. I was a Foot Solutions owner in Colorado and closed my store due to economic conditions. On December 6th, 2010, Chris Bonsall, who is the President/Manager of the Bonsall’s Shoes, i.e., two Foot Solutions stores in San Jose, one in Palo Alto and one in Morgan Hill, offered to purchase some of my equipment when I closed my store. We verbally agreed to a sales price of $2,000; when he received the equipment, he said it did not work properly. Just so you know, it worked fine in my store before I shipped it to him. He said he had to send it to the manufacturer to have it repaired. He also had to purchase a used laptop computer to operate the equipment. I suggested we reduce the price to $1,500 to compensate him for his trouble; keep in mind this is a $12,000 piece of equipment when purchased new, and $1,500 seemed like a reasonable price adjustment to me. On February 16th he e-mailed me telling he finally got the system up and running and he would start sending money; guess what, no check. After several more of my inquiries, on April 9th he e-mailed telling me that he just sent me $500 and would send more next week; guess what, no check.
Through a series of 14 emails and endless phone calls (they seldom answer the phone it almost always goes to voicemail) he refuses to respond. I’m still sitting here 6 months after the fact and he hasn’t paid me a penny. Several people in the Foot Solutions Franchise Family warned me that this guy Chris was real slippery and not to do business with him, but I gave him the benefit of the doubt – BIG MISTAKE. For an even more revealing look inside this business operation, check out the Better Business Bureau website on Bonsall’s Shoes; there are so many complaints against them it’s hard to believe they are still in business. The BBB has Bonsall’s shoes rated “F”.
PLEASE, BEWARE of doing business with these four stores - FOOT SOULTIONS SAN JOSE (CAPITAL SQUARE MALL AND WESTGATE CENTER), MORGAN HILL AND PALO ALTO. If Bonsall’s Shoes will rip off a fellow store owner like me for $1,500, they may do the same to you!!!!!
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