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BEWARE OF CANYON AUTO WASH
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Repost of my experience with Canyon Auto Wash in 2009.
I stopped by Canyon Auto Wash in Anaheim Hills on 11/25/2009 to have my car detailed. I was told by the "Manager" my car would be completed by 2PM. Returning at 2:30 PM, I was annoyed to find my car had not yet been completed. After my car was completed I briefly looked it over, paid, tipped the worker and got in my car to drive home. Immediately I noticed what appeared to be a smudge in the middle of the rear window. I thought no big deal and drove home to wipe it off. Once home, I found I could not wipe it off and upon closer inspection I noticed the window tinting film had been severely gouged on the inside of the window. I immediately returned to Canyon Auto Wash and was greeted by the fellow who had been “detailing” my car (In fact he ran up to my car leaving another one he was working on.). Instead of greeting me by saying hello or asking what he could do for me, he stated "What's wrong?” Seems he may have had a guilty conscience? I asked him to get me the Manager of the car wash which he did. Those two then proceeded to have a five minute conversation. Once the Manager acknowledged me I told him that there was damage to my car’s rear-window tint so he crawled in the back of my car verifying the damage. He then had the nerve to tell me Canyon Auto Wash could not have gouged my window tint because his worker had said he had not even cleaned the inside of that window! One hundred dollars for a detail and Canyon Auto Wash did not clean the window? Hummmm, kind of scary! The Manager asked me how I thought his people may have damaged the tinting? I replied, "I have no clue, you're the professional". I did tell him that I look through that window every day using my rear-view mirror and would have definitely noticed the obvious damage if it had previously been there. The Manager said to me, “How do I know the damage was not there when you brought in the car?” I gave him MY WORD the window was not previously damaged. This discussion lasted a while and went nowhere plus now I'd been indirectly called a liar by the Manager. I then asked to speak to the owner, who had just arrived at the car wash.
Once again I went through the whole story with the same result, essentially being told I was wrong and that I was a liar and that Canyon Auto Wash had not even cleaned the inside of the window and could not have caused the damage. I informed the owner I was the customer and that you, being a business man, might want to cut you losses at this point and agree to repair my window. After all, the customer is always right, right? Not at Canyon Auto Wash! I asked the owner several times to reconsider a refund but he refused and was not interested in any type of “customer satisfaction”. Seeing that I was fighting a losing battle, I informed him I would ask my wife, daughter, son, all of our friends and their friends too to boycott Canyon Auto Wash in the future. I explained that exponentially that adds up to a lot of washes and a lot of cash flow he may lose. (The owner obviously missed Business 101 in college. Probably he didn’t even finish high school.) After I explained that business concept to the owner, I decided I was wasting my breath and contacted my credit card company to dispute the $100 charge. I made the phone call in front of the owner which seemed to really piss him off. At this point, the dispute has been filed and settled satisfactorily with VISA.
MY ADVICE TO EVERYONE WHO NEEDS A CAR WASH IS TO AVOID CANYON AUTO WASH AS THEY REFUSE TO TAKE RESPONSIBILITY FOR THEIR ACTIONS/MISTAKES/ERRORS etc., DON’T BELIEVE IN CUSTOMER SATISFACTION AND MAKE VERY UNPROFESSIONAL ACCUSATIONS REGARDING THEIR “CUSTOMERS” MORALITY.
Beware of these guys!
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