Sheri K.'s review of Caribbean Cruise Line

Caribbean Cruise Line

Preferred Members
Eros Tours & Travel, Inc.
3.4 star rating 1949 miles
5.0 star rating 1950 miles
1966 miles
1.0 star rating 1966 miles
Customer Reviews & Ratings
Complaint Posted 1/26/2011
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Review 1/26/2011
So far I have had nothing but trouble from this Cruise Line in booking my reservations. I paid an upfront fee for two people to go on a cruise. They told me if I paid an additional $355, I could take an additional two people. My plan all along was to go with three other girlfriends so I know I understood them perfectly and was so excited. I told my friends and the four of us were very excited about the cruise. When I called to make the reservations, they tried to tell me that I had only paid for two to cruise so I asked them about the free cruise I had gotten originally and paid for an additional two. They got very ugly and told me to quite yelling. I was not yelling, I just asked a question: "What about my free cruise for two." They again said I had only paid for two to cruise, and I said, "I understand, I got a free cruise for two and paid for the two additional people to go". She again said, if I transfer you, they will hang up on you and will not put up with you. I am not sure what I did, I only wanted to book my cruise that I had gotten free for two and paid for an additional two. Do you have any additional reports on this company. Are they a fraud?
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Additional Business Information
Hours   Phone   (800) 586-6693 Address   531 SE 5th Court
Pompano Beach, FL 33060
Website Email
Contact   Robby H. Birnbaum, Esq. Other  
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