Leana T.'s review of Celebration Cruise Line, LLC

Celebration Cruise Line, LLC

Customer Reviews & Ratings
Complaint Posted 3/8/2010
Leana T.
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. 0
Review 3/8/2010
I called Celebration Cruise Line to make a reservation and was quoted one price but was charged another without any written or verbal authorization.
I called in (2/24/10) to make a total of 4 reservations that day. When confirming the amount with the CSR agent, she honored I still had a credit of $338 on my account from a previous reservation. The CSR agent confirmed with her supervisor and advised that my credit would be applied as it was approved and I would only have to pay the difference of $467.64, I agreed on the amount and booked my reservation and the 3 others. On the 5th day (3/1/10), I received my reservation confirmation showing a $0 balance, the next day (3/2/10) I received a call from Celebration advising me that I still had a balance of $338 to pay as my previous credit was not approved and told me I now had to pay the difference of $338. When I questioned how it is possible that my reservation confirmation showed I did not owe anything and is showing a $0 balance, they advised the agent went back in on (2/28/10) 4 days after I booked the reservation to charge the remaining $338 to my card and that is how I received a confirmation showing a $0 balance. The agent lied to make a sale and then went back in 4 days later without my consent to charge my credit card the remaining balance to then send me a confirmation that showed I had a $0 balance. This is the second time this company does this and the only reason I went back with them considering my first experience was because I still had a credit. I did not initiate the transaction until after confirming that I still had the credit available, if I would have been advised at that time I did not have a credit, I would have never booked with this cruiseline again. The agent deliberately lied to me to book the 4 reservations since they do not give credits after bookings are made.

**Very important when doing business with this company to get written confirmation on their quote before any transactions are done**
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Additional Business Information
Hours   Phone   (954) 414-1336 Address   2419 E Commercial Blvd. 302
Fort Lauderdale, FL 33308
Website   http://www.celebrationcl.com Email   jnewell@celebrationcl.com
Contact   Jennifer Newell Other  
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