Rebekah Y.'s review of Cellularoutfitter.com

Cellularoutfitter.com

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Customer Reviews & Ratings
Complaint Posted 3/31/2017
. 1
. 0
Flaky quality, will profit even off unsatisfied customers
So, I bought a phone case and a screen protector from Cellular Outfitters. The screen protector works and is fine. The case, on the other hand, I thought would be like the one my mom has: leatherish exterior, with a magnet to keep it shut and a magnet to prop it open on the stand. But the thing that really attracted me was the color, a pleasant aqua blue in the photos on the inside and outside of the case. It has no magnets to keep it shut or make it stand stably (and no, magnets in a case are not going to kill your phone's hardware). The "leather" is cheap, with a vinyl-like feel, and came in a nasty oversaturate blue on the outside, and for some reason periwinkle on the inside--it's not even the kind of color difference that can be explained away by "oh monitor colors can make things look different." The two colors clash. In the checkout line, there are multiple banners offering a coupon code if you enter your email. They'll give you a code, yes--and not a box to enter it in during checkout, so you don't actually get the deal. Then they'll spam you with marketing emails. SO MANY MARKETING EMAILS. You'll get probably five before you can unsubscribe and likely a few more before their overeager system registers your distaste with their aggressive sales tactics. Finally, the site advertises a 90-day money back guarantee. This excludes all shipping fees. Shipping for my case, my screen protector, and the ~*~*~FREE GIFT!!!~*~*~ stylus pen they throw in was $8. You know what they shipped it in? A plastic bag with no padding. That's it. Just a gray plastic USPS bag. The items could well have been broken before they reached my home. Apparently plastic bags cost $8 now. The items are purposely underpriced, and the shipping overpriced, because they can say that shipping costs are excluded from the money-back guarantee. Even if your stuff shows up broken or poor quality, and you return it, they'll make money from you. But that's okay. That free ballpoint pen just makes it all worthwhile. Don't buy here. Go to Amazon or Groupon for sane returns and much more reliable quality.
 
 
Business's response - by Ruben L.on 7/25/2017
Hi Rebekah! We're so sorry to hear that you had issues with the item you ordered, and that you didn't feel like our satisfaction guarantee was up to par. We do see that back on April 3rd one of our representatives attempted to e-mail you in response to a review you left on another site, but we're going to try again to see if we can get you a case that meets your expectations and improve your experience! We'll be sending you a private message here shortly, hopefully we can fix this issue once and for all. :)
 
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Additional Business Information
Hours   7:00am-3:30pm PST Phone   (800) 871-6926 Address   1375 S Acacia Ave
Fullerton, CA 92831
Website   http://www.cellularoutfitter.com Email   support@cellularoutfitter.com
Contact   Customer Support Other  
 
 
 
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