Pat C.'s review of

Customer Reviews & Ratings
Complaint Posted 5/1/2017
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DON'T ORDER FROM THIS COMPANY! How can this company remain in business? They should be shut down!!!!
I ordered a $9.99 item and authorized PayPal to pay that amount. Immediately as I placed my order they offered specially priced items that could immediately be added to my order - one item was $7.69 so I added it. I got two notices from my bank that PayPal charged my credit card $15.98 for the first order, and $25.66 for the order that I added an item to. NEVER WAS SHIPPING EVER MENTIONED!! So, I've been charged $41.64 for two items that I was led to believe cost $17.68. I have tried constantly for 2 days to contact them. The message on their 800 number says they are transitioning their Support Center and can't take calls, but I could go on their website and "chat" with customer support. LIE LIE LIE. No chat is available on their website. I am furious!!
Business's response - by Ruben L.on 7/26/2017
Hi Pat! We're so sorry to hear that you weren't able to reach us during our transition, it was a little crazy when we moved call centers, but we definitely didn't want anybody to fall through the cracks! We knows it's been a few months since you posted this review, but we still want to help. We're going to send you a private message here to try and get some more information about your order so we can figure out what happened!
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Additional Business Information
Hours   7:00am-3:30pm PST Phone   (800) 871-6926 Address   1375 S Acacia Ave
Fullerton, CA 92831
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Contact   Customer Support Other  
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