Not H.'s review of Custom Floors

Custom Floors

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Customer Reviews & Ratings
Complaint Posted 11/21/2008
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Review 11/21/2008
BUYER BEWARE!! We spent a huge amount of money with Custom Floors to have quality flooring professionally installed. Choosing this store was our biggest and most costliest mistake! We went through 2 and a half weeks of the poorest, most unprofessional installation job we have ever experience. The installers sometimes did not show up for work at all and no one contacted us, they took a personal job during our installation and left us walking on dry board with nails and staples sticking up, they left huge gaps between the floor boards that they hoped we wouldn't notice and if they actually did show up to work they worked an average 3 hours a day. 2 months after the installation we found out we have faulty wood flooring that is literally shrinking, lifting off the floor and coming apart at the seams. The gaps are so large between the boards you can place your entire thumb between the gaps and touch the floor underneath! We have telephoned the store and the owner NINE times and left messages (one time we called and the owner was in the store but had his receptionist tell us he wasn't available!), we have gone into the store and faced the owner TWICE and he promised to come out and check our floor and as of date he has not contacted us even once! Our flooring is now becoming a hazard, so we are seeking legal advice on how to proceed. This situation is completely out of control. We paid a lot of money for quality product and professional installation and all we are left with is faulty, hazardous flooring and a store and an owner who took our money and will not deal with us. BUYER BEWARE!!!
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Additional Business Information
Hours   Phone   (661) 296-2222 Address   26537 Bouquet Canyon Road
Santa Clarita, CA 91350
Website Email  
Contact   Scott Shindelus Other  
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