Dolores M.'s review of Destination Big Bear

Destination Big Bear

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Complaint Posted 2/10/2017
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FALSE ADVERTISING
I rented a cabin on Homeaway.com. The property was managed by Destination Big Bear. I rented the cabin on Tuesday February 7th. I received a call on Thursday February 9th stating that the property was no longer available for rent at all. There were no apologies. The agent indicated that a similar property was available. However, the property was not similar at all. I checked my billing statement on Thursday night and there was a POSTED charge for the cabin. How is it possible to charge for something you do not have? Come to find out, the property was sold on 12/20/2016. The agent said "oh this happens all the time". I called this morning, Friday, February 10th and asked why they would charge me for something they don't have? The agent said he would process the refund asap. I asked why that was not done the day before when we had spoken? No answers. Bad attitudes and bad business practices.
 
 
 
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Additional Business Information
Hours   Phone   (909) 547-6700 Address   604 West Big Bear Blvd.
Big Bear City, CA 92315
Website   http://www.destinationbigbear.com Email   info@destinationbigbear.com
Contact   Customer Service Other  
 
 
 
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