I took a package of "memory foam" slippers to UPS to be returned to Dream Products in Chatsworth, Calif. The slippers, which were men's large for sizes 11-12, are way too small. They cost $16.97 plus $3.95 for shipping and handling. The UPS fee was $11.98 so if I get a refund of $16.97, I will end up with $4.99. I could have given the slippers to my daughter-in-law for her garage sale, and maybe she could have sold them for 50¢ or maybe dollar.
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Business's response - by Rodney S.on 4/11/2013
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Dear Customer,
We would very much like the opportunity to resolve this issue to your satisfaction. Would you please contact our customer service department at 800.410.2153 at your earliest convenience.
Regards,
Rodney Sohngen
VP of Operations
Dream Products, Inc.
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