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Review 11/24/2009
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This company is HORRIBLE to do business with. Their advertising is deceptive and their tech support is non existent. I had a similar experience as others with problems listed on this site. They were advertising a Western Digital drive that I was looking for, to do some data recovery. I was first sent the wrong drive { a totally different model than I had ordered } and after explaining to Reena Merrit the fact that I needed an exact drive due to my data recovery needs,I had to send it back. Another week later I receive the correct drive but...its used and DEAD... out of box failure. I again call and speak with Reena, who tells me first that The tech assigned to my case will have to call me back. I never get a call back. I call them and am again told that the tech is "in the field" and will call me back...no call back. I call again, no Reena this time but a woman with a different name...sounds like Reena though... and after a similar conversation, am promised another call back...of course...no call. I call back again and ask again for the status of my case. The woman is annoyed and discourteous, and of course no answer, no calls back. I call back again and ask to speak with Bruce...a name I found from this site. I am told that he is not available but if I give them till Monday {this call was on Friday} he will call me back. Of course no call on Monday, and when I call them back on Monday to find just what the F@!* is going on, I am told by some obnoxious man on the phone, who won't let you get a word in edgewise, that all phone conversations are recorded , I must have broken the drive, and to take whatever legal action I would like, and proceeds to hang up on me. This is after sending this e-mail to Bruce:
Bruce;
I have a situation and a problem with a drive that I placed an order for on 11/06/2009. This problem is with a Western digital hard drive model WD4000KS-00MNB0, Invoice # 4702. This drive is an out of box failure, with the usual WD read write “ Click of Death “symptoms. This drive was going to be used to recover data from a similar drive with a similar problem. I explained this to Rena when I was original sent an equivalent but not identical 400g SATA drive one week ago. I need a totally working and preferably new drive {that is what I paid for} so that I may recover data from an identical drive to this one. Until I have a complete drive to use as a donor, I am dead in the water on my repair. I may have to change the entire stack from my drive into a new donor drive, hence the need for a TOTALLY working drive. I have been promised a return call for days from “the tech assigned to my case” to resolve this issue, and to date I have not received any calls at all. In desperation I started searching the net last night for information about E-tech at Silicon Valley and found to my amazement that this type of thing has happened to many other people who ordered from your establishment. It also seems that YOU are the “go-to guy” in situations such as this. I feel that I have been extremely patient with this entire matter, but my patience has reached an end. I need this matter resolved TODAY!!!!. Please call me back if there is anything that can to rectify this problem, as I need to recover this data ASAP. Thanks……
Of course... no email back...
I have since filed with the BBB and will see what they can do about these thieves.
Bottom line... These people SUCK to do business with. And I would LOVE to hear from Bruce, as he apparently reads these reviews and is in charge of damage control at e-tech.
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