Jeremy S.'s review of Edwin Novel Jewelry Design

Edwin Novel Jewelry Design

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Complaint Posted 12/24/2020
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Lied to me about when I would receive my order BE CAREFUL! It sounds great, but doesn't live up to what they promise
BE CAREFUL! These guys say what you want to hear, but won't follow through on it. Make sure you get any promises in writing or you'll end up like me. Absolutely horrible experience going through Edwin Novel Jewelry design. They completely misled me during the Christmas holidays about receiving my gift before Christmas. I ordered my earrings just over 2 weeks before Christmas and paid for 2nd day delivery. They promised it would arrive before Christmas. I called the next week to confirm it would arrive before Christmas and their employees confirmed it would. I then called again the monday before Christmas (xmas on friday) and the employee again confirmed it would be shipped out and arrive before Christmas. I'm never able to check on my order status because in order to check on your order status you have to create an account with them prior to the order (another annoying thing I found out after ordering through them). I was getting worried because they never sent out a tracking number so I called them on Christmas Eve to see if they sent it out and they all of a sudden started saying that they were waiting on a 'certification letter' and wouldn't be able to send it out until they get that letter. Not once did they mention this certification letter or the fact that they would need it prior to shipping out. They only made strong promises that I would receive it prior to Christmas. Here I am the day before Christmas with no earrings and empty promises. They will quickly change what they say and just say, oh I'm sorry sir. You can return the item if you want. They'll show you a good price and make promises they don't plan on keeping. I hope you don't happen to experience the same thing I did from these guys. I wish I wouldn't have believed what they continually told me.
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Additional Business Information
Hours   Our hours are 10 a.m. to 6 p.m. Monday - Friday Phone   (888) 765-4326 Address   650 South Hill Street Suite 713
Los Angeles, CA 90014
Website Email
Contact   Lisa Lee Other  
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