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Somethings Different
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I have used Elizabeth Shutters on my prior home and current home and SOMETHING has changed. In the past I have always found the company to be reputable and great to work with but this past week I experienced something completely different.
I discovered my upstair shutters, installed in 2010, starting to crack. After they were installed in 2010 I contacted the company because the finish was ruff and not smooth. They picked them up and did refinished them for me. Last week when I saw the shutters were starting to crack I contacted the company and again they were very helpful in scheduling the pick up ---but yesterday, (four days after the pick up) I received a call from "Dean" giving me the bad news that the shutters have "water damage" and are not covered under the warranty. When I said that we have new windows and no evidence of water leakage he became very rude. He said he could repair them BUT I would have to pay the repair fee. Since I've never had this type of a problem with the other shutters in my prior home and the shutters in my current home installed in 2006 I asked if perhaps he had changed suppliers. Maybe the moisture wasn't coming from my windows but from the wood itself. Dean said that was impossible and again said it was water damage coming from my windows. I am now a very unhappy customer and intend on following though with legal action. I do believe the company has changed ownership and I do believe they are using an inferior product and not standing by their "lifetime Warranty". I would not recommend this company and I will never use them again!
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