Bruno R.'s review of Excel Towing, Inc.

Excel Towing, Inc.

         
Customer Reviews & Ratings
Complaint Posted 2/18/2009
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Review 2/18/2009
Drop your child off - where there is no parking available. With prior permission, park behind Family member temporarily with hazards, no obstruction of traffic, no red zone. Walk to the front door to drop your child off, come back and your car is stolen - By these people. NO warning - Cost more than 300+ dollars to obtain my car back. No regard - for anyone, liars to boot as well. Thanks for making me walk 5 miles and pay 350 dollars because I had no choice but to walk an 8 year old girl to her front door. I was nice enough to have my hazards on for courtesy and had permission to park behind another in the residence for the drop off. I hope you all loose your jobs and your company - Other on the internet have also filed he same story. A small company desperatly trying to stay afloat by preying on those who have no choice but to stop where they are - not illegally mind you - and have their car stolen in minutes without warning. Furthermore the staff did not provide proper assistance by not being consistant with disclosing who the main boss is there. Furthermore, with knowledge I had 2 forms of payment, all of a sudden they claimed their check machine was broken. Mistakenly, pressing the buttons on it and it turned on in front of me. They should have ran my check through but sought the credit card. Furthermore, the company did not provide proper directions to their facility. Please do not call or use this company. All you wil end up having are customers who will despise your service because of improper towing of vehicles that are parks OK. What could they have done? They could have towed away vehicles in the RED, they could have had a heart and not watch a desperate parent walking a child to the front door and not strike like a shark because I was parked behind my Sister N Laws car. They could have heard me out and cut a struggling father a break. They could have had their manager contact me after I called several times in the morning. The manager, was in and out the next day and failed to contact me. Thank you for making me not have enough money to pay my child support now. the 5 mile walk, lies and improper practice.
 
 
 
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Additional Business Information
Hours   Phone   (909) 944-5662 Address   9495 Ninth Street, Suite G
Rancho Cucamonga, CA 91730
Website   Email  
Contact   Jason McGraw Other  
 
 
 
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