Minawar k.'s review of EyeBuyDirect.com

EyeBuyDirect.com

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Customer Reviews & Ratings
Complaint Posted 1/3/2012
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Don't Risk Your Time and Money just to save few dollars buying from this company!!!!!
I really did not want to risk buying eye glasses from an online service. I tried and tried harder but then I took the risk and decided to use eyebuydirect.com. What a mistake it was. I decided to buy progressive glasses and I ordered two pairs. The delivery was prompt (about 2 weeks)so that was not the problem. The problem is they messed up on the progressive lens. They stated that if I needed correction, I would have to pay extra for each pair plus shipping cost. I told them, how can they prove that the mistake was my fault after I had provided all the necessary information. You can't trust their service, because they can make a simply mistake and then blame it on you and then if you want it corrected they are willing to make the correction for $10 per pair. I wonder how many of this things they do to others.

Anyway, after telling them off, I requested my complete payment, however, they indicated that I would still need to pay for restocking fee of $20 in order to get my payment. That means either way I will loose out.
They finally said they will just correct the mistake for free and send me new pairs in three weeks. I will wait and see if they keep their promise.
Bottom line, is don't risk your time and money and just go to a real walk in optic store and get proper pair of glasses.
 
 
 
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Additional Business Information
Hours   Phone   (855) 393-2891 Address   5300 Ontario Mills Parkway, Unit 400
Ontario, CA 91764
Website   http://www.EyeBuyDirect.com Email   roy@eyebuydirect.com
Contact   Roy Hessell Other  
 
 
 
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