Jasno V.'s review of FreeCreditReport.com


Customer Reviews & Ratings
Review Posted 5/29/2012
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Monthly membership fee resolved
I got a free credit report in February. I did not notice the disclaimer on the site that I would automatically be signed up for the monthly membership a week after the credit report unless I called to cancel. My card was then charged until I noticed the fee on my billing statement. I went to Free Credit Report just to get a credit report and was not interested in the monthly membership. I was upset that my card was being charged for a service that I did not "sign up" for. I called Free Credit Report to cancel the membership and then went to Trustlink to see if I could resolve this issue. After working with Trustlink, Free Credit Report agreed to refund my money. Though I don't think it is clear enough on their website that you will be signed up for the monthly membership automatically after a credit report, I think it's important to note that the company did refund my money and is honest.
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Phone   (877) 481-6826 Address   P.O. Box 19729
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