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Lousy customer service, poor quality shoes
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First, let me say I think their shoes are comfortable. Problem is that they don't last. I have bought 4 pairs of shoes from them, 2 for my husband, 2 for myself. My husband's casual loafers lasted 1 year with regular usage before the leather split apart in one shoe. The heels of his trainers split within 9 months of irregular use. I bought a pair of the Janet. Worse pair of shoes I ever bought for approx. $90. So uncomfortable, made my heel and toe bleed, even after 6 months. I wrote to customer service and they couldn't care less. My trainers were the only ones that had endurance and were comfortable. However, given the prices and customer service, I won't buy from them again. There are other options at this price point.
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