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My experience - bad, then good
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I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney Johnson was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already provided and had to have me send updated bank statements because things dragged on so, that the ones provided became outdated.
I finally lost my "nice" and advised that I was going to contact the "complaint" department and this time I copied Victor Santos, my original contact loan officer. I can only assume that he is responsible for contacting Paul Pappas, a supervisor. Paul was great, started things moving along the way they should have and then turned me over to my new loan processor, Albert Barras. Albert was also great, kept in almost daily contact and today, my two refinanced loans are approved, funded, closed!!
In reading the first 20 reviews, it appears that my experience was the exception, not the rule, lucky me, lol. I can only advise, if you decide to use NationStar/Greenlight, at the first sign of delay tactics, get on the phone to their customer complaint department. It appears they have many excellent, professional employees, I just drew a slacker at first.
My hats off to Victor Santos, Paul Pappas and Albert Barras.
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Business's response - by Nationstar Consumer Affairs - on 2/10/2016
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Arlene - Thank you for taking time to post about your experience with us. Greenlight Loans apologizes your loan process had a slow start but we are thrilled we were able to provide you with exceptional service in the end. As you mentioned, Victor Santos, Paul Pappas and Albert Barajas always strive to provide our customers with a fast and efficient experience they deserve. We thank you for allowing us the opportunity to refinance both of your home loans. We wish you and your family well.
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