Carole W.'s review of Nationstar Mortgage

Nationstar Mortgage

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Review Posted 5/26/2016
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Thanks!
Jason Myles and Tina Nguyen helped me get a refinance on my home. I had some trouble because every time I talked to Jason the amounts changed. He told me it was because our real estate taxes went up, but I was getting a little anxious about so many changes. I also had trouble reaching him for several days. He told me it was because they were running a special and his phone was ringing off the hook. But I was beginning to feel like I had been abandoned. I left several voice messages and even an email and a call to his supervisor before I got a call back. Eventually it worked out, and I got the new loan. I am still waiting for my final documents (I closed Monday and it is now Thursday). I requested that the notary sent the copies by snail mail because if she had emailed them it would have cost me a complete ink cartridge to print all the pages off. Tina was very helpful with the closing and explained everything to me. Thanks!
 
 
Business's response - by Nationstar Consumer Affairs - on 6/8/2016
Carole - Thank you for taking time to post your review. We apologize you had some difficulties contacting Jason your mortgage professional but we are glad Tina your closing coordinator was readily available to assist you. We appreciate your business and for trusting us with your home loan. If you still have questions and/or concerns please do not hesitate to contact the Office of Consumer Affairs at (877) 476-5868.
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m. 		Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website   http://www.nationstarmtg.com Email   apham@greenlightloans.com
Contact   Alex Pham Other  
 
 
 
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