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Easy, efficient, and excellent customer service!! Thank you Chris and Carolyn!
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I just completed a refinance with GreenLight/Nationstar and both Chris Melrose and Carolyn Reyes were great! My BOA mortgage was sold to Nationstar a few years ago, it was a seamless transition. I suspected the equity in my home had increased substantially due to the market here but wasn't sure just how much. I decided to refinance to lower my monthly payment but ended up cashing out quite a bit of equity to pay off existing debt instead. Although we began the process with the goal of reducing my monthly payments, Chris and Carolyn easily switched gears and re-worked my loan to cash-out equity once the appraisal was completed. Communication was excellent. When I voiced concerns, Chris was quick to reach out to me via telephone. Carolyn made the final approval process easy and efficient. A notary came to my house for closing 10 days ago and I received my loan proceeds check last Friday. The entire process was completed via email and online! So easy!
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