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Student loan forgiveness and my loan angel
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So when I was first contacted by my account advisor Kimberly Saunderlin I was very rude to her due to a bad experience with another company that I unfortunately believed would help me. In the end I was scammed for $1200 by the previous company! When I was initially contacted by Kimberly (who I now consider my loan angel) she was very nice, professional, and upbeat! I'm embarrassed to say but she ended up being the recipient of all my anger from trusting the wrong company. After I unleashed my wrath on her she apologized for the negative experience I had before. Then I hung up on her. She sent me a text basically stating how she understands my hesitation for talking with her, and how frustrating it is when she hears about these companies who prey on people who are just looking for help. Kimberly then went on to say that she would completely understand if I didn't want to even hear her out, but that if I would give her permission she would give me time to research her company and think about it she wanted to call me in a couple of weeks. She said if I was still unwilling and just wanted to hang up on her again she would endure lol! She ended our text conversation by saying how she hopes I will seriously consider giving her a chance to see all the options there might be for loan forgiveness to not only relieve the stress that loans can cause more importantly to show me that for every bad story there is also the many wonderful experiences as well. The one sentence that immediately caused me call her at that moment was when she explained that the f I just met her halfway she would go the mile to ensure The receive an amazing experience that will show me that there are still people out there who want nothing more but to help those that are deserving! If I still wasn't willing she said she wouldn't continue to convince me and would just put my file to the side with the hope I would reach out to her! Her genuineness and eagerness to help win me over. I'm ashamed to say that I put that sweet girl through the ringer for every single step of the process. In a normal scenario from start to finish the process could probably be done in an hour. I drug my case and out 3 weeks! I guess you could say I was testing her, and I'm able to say she passed with flying colors. No matter how many appointments I missed, and how many hoops I made her jump through she stayed patient and never gave up. On top of that there was never any question she wasn't able to answer about the programs and loans in general. In the end what sold me and made the choice to sign with this company is solely because the experience I received from Kimberly! I 100% suggest for anyone looking for help to go with this company and if possible see if you could be lucky to have Kimberly to walk you through your student loan debt! A great deal of gratitude to Kimberly and Higher Level Processing! I just hope whoever is the brains of this company is aware how lucky he/she is to have Kimberly on your team theprotectiveness she has for your company and conviction in the service that you provide is infectious as well as to find these days!
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