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Review 9/26/2011
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DO NOT, I REPEAT, DO NOT PATRONIZE THIS BUSINESS!! THEY ARE CON ARTIST, RUDE. September 2011, I called this store to inquire about there hair. A lady answered the phone by saying "Hi" with no formal greeting or the name of the store. I found this to be very odd. She was reluctant to give me any information on there hair & said I needed an appointment. The address is NOT the address listed at 318 E. Hillcrest Blvd., that is there old address. They are now located at 355 E. Manchester Blvd. in Inglewood at a building that was formerly a bank. Surprisingly, there is no sign with their company name on it and the entrance was in the back of the building. This was another very odd thing about this business. After I was buzzed in, I sat at the table and was informed that I had to fill out a contact form and show ID & then a customer service person came over to help me. This is another very odd & strange practice of a hair business. The situation gets more strange & unbelievable in the next 2 minutes. After asking the customer service rep about a particular hair, she was unaware of the price of the hair and went to the back to ask the owner. While she was in the back, I left my purse in my seat and browsed the racks looking at other textures & colors of hair. I never touched any of the hair, I was only looking at the hair. There were 3 other people in the room with me at this time. A worker upstairs, another customer service rep and an old East Indian man whom I understand now is the owner. The VERY RUDE owner went off on me stating that I cannot go near the hair (that is out in the open and not behind any counter) and that only a customer service rep can help me. He then stated that he has had too many problems and I should have my hairdresser come and pick out the hair for me. Excuse me? I stated to him (nicely) that I do my own hair and simply want to look at different hair. He yelled at me and said, "Well you can't touch the hair and that's our policy". I asked him "Are you serious? You cannot treat everybody like a criminal just because you've had a few bad experiences". He yelled at me again and said if I didn't like it to leave...we have 45,000 customers already"! The two hispanic customer service reps looked at me as if they've witnessed his psychotic rants before. If they indeed have 45,000 customers then why are you still in a predominately African American neighborhood? The answer to that is simple, because the majority of their client base are African Americans and this establishment needs to start showing more respect to their customers. I'm surprised that they are even still in business. DO NOT, I REPEAT, DO NOT PATRONIZE THIS BUSINESS!!
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