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Review 11/18/2009
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I signed up with this company due to their advertised prices and 48-hour server setup time. When I didn't hear anything from them after seven days I contacted their support team. When I still didn't hear anything back, I contacted the credit card company of the card that I used to initially sign up and filed a chargeback. Over a year later now I am receiving threatening e-mails from them accusing me that I have an unpaid balance. This is the only correspondence I have ever received from them. I contacted their phone lines to inquire about the balance. I received no answers on multiple phone calls. I contacted their support and sales teams, neither of them will provide me with an actual account balance (go figure, I never should have had one as I never received any server or product from them), yet they are still sending harassing e-mails attempting to "collect".
Having spoken with others in the industry, my experience is far from singular and is apparently quite common with this company. They fail to provide services, attempt to keep billing, and then try to bully people by threatening their credit reports to try and collect unreasonable (or in my case, unwarranted) fees.
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