Nick H.'s review of

Customer Reviews & Ratings
Review Posted 7/28/2020
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The team at helped me find an impossibly elusive part!
I was repairing a computer for a client. I was missing the retainer clips labeled “F311” on an HP 15-db0015dx for his spacebar. The spacebar retainer clip style I needed was slightly wider than the typical square clips used under shift/caps lock/tab/enter keys. I tried first contacting HP to simply buy the missing hinge clips from them, but of course they'd rather you throw the entire laptop away and just buy a new one instead of supplying cheap replacement hinge clips. So obviously HP is useless and I ended up buying a replacement keyboard from eBay but the keyboard that shipped had different style hinge clips for the spacebar. After completely disassembling the machine to investigate how much of a PITA it would be to attach a non-backlit keyboard assembly to the OEM backlit assembly, I said absolutely not and then went back on the hunt for the elusive hinge clips. I tried posting on Reddit in some tech forums but my post was flagged as spam like 4 I found maybe 3 or 4 speciality windows laptop replacement websites. Long story short, provided super fast support and helped me order EXACTLY what I needed (hinge clip style H595) for a great price and the order included a handy installation guide. It is literally insane that HP’s official solution for a missing or damaged retainer clip is “buy a new keyboard.” Very grateful for Ayesha and the whole team for their help!
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