Alejandra M.'s review of LegalZoom.com

LegalZoom.com

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Customer Reviews & Ratings
Complaint Posted 3/3/2013
. 1
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Poorest service I have ever received
I tried to use them to file for a boilerplate, no children divorce. A) the information I e-mailed them was not include even though a customer derive rep assured me it would be during 2 different calls. B) information that was on the form was different than that I gave them. C) I have e-mailed and called multiple times. I get a boilerplate response to my e-mails and sullen denial that the order was not filled correctly during my calls. Never, never use them.
 
 
Business's response - by LegalZoomon 3/4/2013
Hi Alejandra, We're sorry about what occurred with your Divorce order and with your Customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less than our best. Your comments and experience are important to us and we appreciate your feedback. Please feel free to contact me directly at 800.773.0888 x 8720 or via email at Patty@lzserve.com and I'll try my best to make things right. LegalZoom Customer Care
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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