Ronald R.'s review of LegalZoom.com

LegalZoom.com

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Customer Reviews & Ratings
Complaint Posted 3/19/2014
. 1
. 0
cheated me out of a credit, terrible service and wrong legal advice
Three weeks ago I paid $289 to modify my LCC that I purchased from Legal Zoom. They filled out the paper work wrong, never informed they did, and the modification never was submitted. I found out by checking their web site or would never have know about
it. I called to get this fixed and was shuffled to 5 different people. They determined I needed to form a new LLC and made a note to credit me $64 dollars and sent me to another dept. The new dept refused to accept the credit that was in the notes. Bad service,
wrong advice, wrong processing- only good news is that I told them I want my money back and they did credit my account. I also subscribed same time two weeks ago to their legal advice service. They sent me to attorney's with no expertise in the field I asked
about - real estate. One attorney made inaccurate claims and the other told me they shouldn't have been selected. I canceled the service -- Legal Zoom is dangerous
 
 
Business's response - by LegalZoomon 3/24/2014
We do our best to make sure every Customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other customers in the future.Please feel free to contact Chyna@lzserve.com at your convenience, I look forward to hearing how we can make this right.
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday & Sundays : 7 a.m.–4 p.m. PT Phone   (800) 773-0888 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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