JOHN B.'s review of

 
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Customer Reviews & Ratings
Review Posted 10/9/2015
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Excellent Service From Start To Finish
I first contacted LoanDepot.com in July 2015 to check on a refinance of our home from a rip off loan we got before the bubble burst from one of the big boys that went belly up during the bust. I dealt with Arthur Ortega (Art) at this time and though we were not able to make the deal happen he gave me excellent advise on what to "clean up". Well I took his advise and on Sept 2, 2015 I contacted Art again and we started the refinance process. He completed all his duties and got it advanced to the next level which was handled by Jacob Brockman. Jacob worked diligently on the package and I had to supply about 3 or 4 items to him after he had submitted the package to underwriting. Well at 4 P.M. today we signed the "closing documents" in the comfort of our home with the closing attorney. So now after 9 years of a rip off mortgage nightmare and mortgage service companies that sucked like a Hoover vacuum, we are finally free of it and have a great loan at a great rate with a great payment. So I highly recommend these two men if you need to buy, refinance or if you are lucky enough to have survived the bubble burst and have some equity you want to cash out. You will get excellent service from start to end. You will have continuous communication from both men as the process moves along. Art and Jacob my family and I thank you both for your professionalism and work on making this happen.
 
 
Business's response - on 10/12/2015
Thank you for detailing your experience. Arthur and Jacob worked very hard to ensure they were able to provide you with excellent service.
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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