Carol W.'s review of LoanDepot

LoanDepot

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Customer Reviews & Ratings
Review Posted 10/30/2015
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Refinance
Doug was good but the rate was not great. Our processor was not very helpful. She was slow to return calls and answer questions. She did not tells us that our checks to pay our creditors would be mailed to us so we waited for two weeks wondering why the balances had not been paid only to find out that the checks (not copies) were mailed to us. The information on the checks was very vague and it took a while to figure out where each check went. This was tenuous process and I learned a lot at my own expense. It would have been nice if our processor would have taken the time to make sure we understood what was going to take place and not assume we did!!! Deborah Gehrken was very helpful and knowledgeable. She helped us get to the right people to work at getting our issues resolved.
 
 
 
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Additional Business Information
Hours   Phone   (186) 696-59011 Address   226642 Towne Center Dr.
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   JuGomez@loandepot.com
Contact   New Contact Other  
 
 
 
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