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Refinancing with LoanDepot couldn't have gone better
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We had an excellent experience with a refinance that just closed on Feb. 26, 2016, only 30 days after first contacting Steve Knutson by phone. He was very professional and knowledgeable, gave us a quote quickly, and it never changed throughout the processing of the new loan. After the application was signed, he immediately had an experienced appraiser arranged, and then he turned us over to the processing agent, Melissa Santa Cruz. She was in touch with us throughout the entire documentation process, done entirely on line. We weren't shuffled from agent to agent, nor did we have to send any document twice. She answered every email right away, and verified she received the documents every time. She couldn't have been more pleasant and easy to work with. The notary was sent to our house for closing on the exact date and time we requested, and she was excellent and very experienced. I would highly recommend LoanDepot for your mortgage!
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