Ivan T.'s review of

 
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Complaint Posted 9/28/2016
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LD doesn't live up to offer of low closing costs - Buyer Beware
LoanDepot.com doesn't live up to their word on the low amount of closing costs they offer at the get go of the refinancing process. I was told $575 was all I needed to pay and this put in a table in writing. I also was provided by email what the costs cover. Be very aware in dealing with Kumil Ye as she definitely did not live up to her offer. No one was willing to come forward and identify why they wouldn't honor it after several attempts. This was the worst financing experience that I've had in my life. I hope to wash my hands of them. Yes, I did refinance with them. Why? Because of all the inquiries by lenders from Lending Tree, my FICO went down and could not get the preferred rate that I was locked in with Loan Depot. That is the only reason I stayed with them near the end. Run, don't walk.
 
 
Business's response - on 10/3/2016
We sincerely regret that your experience with us was anything less than satisfactory. Please reach out to Customer Care at 800-337-6888 Ext 6789 to further address your concerns.
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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