|
|
One great Employee saved the entire refi process
|
|
Everything started out fine with my refi of my house. The first person I am honored to work with was Wally Ziadeh. He is awesome. Wally was there from the beginning to the end . If it was not for Wally I would have cancelled everything. Wally was the only person that called me back when he promised to do so. I had another rep that promised many times to get back to me and never did.. This is very frustrating when someone tells you will get a call back from them the same or next day and do not hear from them for several days. This was never the case with Wally Ziadeh, even when he was busy he found someway to let me know he was busy and would bet back to me soon. And Wally ZIadeh did. I know Wally could not help me out to get the title cleared , however I did all that work myself fighting with a rep from loandepot and the title company they were using that has a F RATING with the BBB. Finlay after a 2 week delay of me fighting for myself I was able to get my title clear.
Again if it was not for Wally Ziadeh I would have cancelled everything and asked for a full refund and other compensation for my time and troubles. As you see I have a copy of an email from a loandepot rep that not saying to nice of things about me. But anyways Wally Ziadeh you are to be commended and honored for the GREAT & EXCELLENT CUSTOMER SERVICE. You are awesome. Anyone in supervision is welcome to contact to discuss my displeasure with the other reps and handling of my refi you are welcome to contact me . all the 5 Stars are for Wally Ziadeh he is the one that personally took care of me ..
|
|
|
|
|
|
|
|