John D.'s review of Los Angeles Transfer and Storage

Los Angeles Transfer and Storage

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Customer Reviews & Ratings
Complaint Posted 1/19/2021
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La transfer and storage Aaron, was my first interaction with this company. He was hard pressing and doing whatever he could to get the sale. He got the sale, which I deeply regret. So as far as Aaron is concerned, he did his job and got me to buy and like the typical salesman, once he made the sale I no longer existed and he avoided me like the plague. Oliven, was my second interaction with the company. He was a talker, he did not want to listen to anything that i had to say and even started to leave since I did not believe that the load was as large as he said it was. It wasn't but I was not going to be able to have my stuff picked up if I wouldn't pay. He is not a good person, he lies and will treat you like you are less than human. Nonell, was introduced to me through Ovliven, as the manager for the California area. She was going to be managing my shipment from California. She was very sweet and was willing to give me the time to speak and I felt like she was listening to me. However she was very slow to communicate about my move. I would ask questions and it would be days later that I might get a response. In the end she made me feel like I should have been a lawyer so I could actually use the correct words to get a response that was accurate and true. Lastly there was Bob, he was the delivery driver. He was a smoother, he liked to talk a lot and just smooze. This schmoozing felt like he was trying to make me forget all the B.S. that I went through during the moving process. So now the issues that I ran into. First was that all the communication that was done after the initial down payment was initiated by them, if i wanted answers, i had to wait for them to want something from me. This ran the entire time of the process, from after the initial deposit was made until well now, as many items where either broken or lost during the move, and i am trying to get this resolved. Next was the attitude and lack of respect that the pick up movers showed. They wanted to over charge on everything, and showed no proof on why they should. But as I needed to move I was in a bind. Then once they had my items i was told that the delivery would be between 2 and 14 days, I was told that this wouldn't actually be an issue as the company has a hub in Denver which is basically where i was going. Turns out that this 2 to 14 days is not what you would think of at 2 to 14 days but as i was told on day 16 that it was 2 to 14 business days. This was a giant slap in the face as they told me three different times that my items were scheduled for delivery but never gave me a date. Talk about ways to lie to the customer. Once my items were actually delivered it looked like they were stored outside, they were covered in direct and dead bugs, and many of the boxes had water damage on them. The last part is that since many of my items were damaged and/or completely broken they are refusing to talk to me about what they are going to do to replace or pay for these items. All I can hope for is that this will help other people avoid this con artist company.
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Additional Business Information
Hours   Monday - Friday 9:00am - 6:00pm
Sunday 10:00am - 3:00pm
Phone   Address   5424 Laurel Canyon Blvd Suite 204
Valley Village, CA 91607
Website Email
Contact   David Hirsh Other  
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