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Great Software for many business models & Excellent Support Team
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We have been in business 16 years and using Mindbody for 2 years now. We have a unique business model so it was difficult to find a software partner that could do everything we needed it to. Although it wasn't perfect in the beginning, Mindbody was the most adaptable platform available and with the help of their support team, we were able to configure it to suit our needs. In the first year with Mindbody, revenues grew 47%. Mindbody streamlined many of our dated processes allowing us to focus more time on improving our services and interacting with our clients. The online registration eliminated nearly all paperwork and allowed clients to register 24/7 with ease. The customizable auto-email confirmations allow us to provide clients with all pertinent information related to their requested service and eliminate unnecessary back-and-forth. Gift Certificate sales have tripled in the past year and are simple to manage. Merchant account processing is easy to use and prices are competitive. Reporting features are easy to use and can analyze all aspects of your business. The payroll report is an important one for us. I'm unsure as to why the previous reviews find the software confusing. They continue to simplify the layout and the features and their support staff is available 24/7. Wait times are never more than a couple minutes and the staff actually seem eager to help you improve your business with the software. The greatest feature is new and it's their mobile capabilities. The Mindbody Express App changed our business, allowing our instructors to send real time attendance updates to our main office, process all types of transactions, email receipts, sign release forms, and view their personal schedules all from their smart phone or tablet. We used to have to print rosters daily and deliver them to each of our locations. It's now done automatically. I continue to research software partners similar to Mindbody and have yet to find any with comparable features, especially in mobile technology, and they are constantly announcing new improvements, developments or services to enhance their software. If you're looking to streamline your business and automate certain processes, it's definitely worth calling Mindbody and talking to their sales team.
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