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Fancy Ads and Showroom = Horrible product and Service
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I was scheduled to have garage door installed Wednesday 5-8-2013. I received a call from installer who was at my home. He stated that a 2x4 sill plate was in the way and that he couldn’t do installation. I told him to wait that I would be there in 10 minutes.
He did not want to wait and said he would call his boss. A couple minutes later I get a call from his Boss (Mesa garage doors) stating there’s a problem that the installer is having with the install. I tell her that I will be there in 10 minutes. When I arrived
the installer had cut out the sill plate on both sides of the garage. The sill plates are what hold the vertical beams from moving, so now there is nothing anchoring the vertical beams to the ground. This problem could easily have been resolved by mounting
garage door roller bracket on top of sill plate and raising bottom roller 1”. Regardless installer should never have cut out the sill plate. I explained the situation to Maria (installer supervisor) she asked what I would like to do to remedy the situation.
I explained to her the amount of work required to replace the sill plates as they are the structural supports and everything is built around them. The whole garage door frame will have to come down new sill plates installed and then the garage door frame installed
again. This amount of work will take me a day and a half to complete plus the cost of the new material. I told her to remedy the situation, I thought $300.00 would be a fair price reduction off the $800.00 original bill. She said, “hold on,” so she could talk
to someone who makes these decisions. She came back with a counteroffer of $150.00. I told her $300.00 was fair and if they wouldn’t give that, they need to return my $100.00 deposit and Mesa will receive a bill for the sill plate repair or they need to repair
it. Maria said she would turn this over to her legal department and that ended our conversation.
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